Resolved

The rollback has been successfully completed, and all components are now functioning as expected. Thank you for your patience and understanding. If you experience any further issues, please don’t hesitate to reach out to support@securew2.com

Identified

We are currently facing technical challenges with our recent release, leading to unexpected errors and service disruptions. To maintain the stability and reliability of our platform, we have decided to roll back release 5.0.0 NetAuth.

Customer Impact: During this time, customers may experience intermittent outages or service disruptions. We sincerely apologize for any inconvenience and appreciate your patience as we work diligently to rollback to be previous release.

During the rollback course:Our team is working diligently to complete the rollback as quickly as possible. We will continue to provide regular updates on our status page until the rollback is complete.

Began at:

Affected components
  • NetAuth
    • Admin Portal
    • Sponsor Portal
    • Guest Portal