Resolved

We would like to inform you that the problem concerning the RADIUS services has been effectively addressed. All RADIUS operations have returned to their normal state. We appreciate your patience during this time.

Investigating

We would like to inform you that there are currently some issues being observed with a component of the RADIUS services that involve a certificate chain. Customers who utilize the SecureW2 RADIUS server certificate signed by this particular Root CA are encountering difficulties.

Our team is actively investigating this matter with the utmost priority.

Began at:

Affected components
  • Cloud RADIUS
    • Global-1
    • Global-2
    • Europe
    • Asia Pacific
    • South America
    • Oceania